dealing with clients

If you’re a car customization specialist, you’re no doubt used to fielding some weird requests from clients. Maybe they want the car to have a unique paint job or extra features that aren’t usually available. Although you want to impress your customers, it can be tough to say no to some of their request. However, you don’t want to end up ruining your relationship with a client over something that’s not even your specialty. Here are a few tips on how to delicately turn down a client’s request without offense and maintain a positive relationship with them.

Thank Them For Coming To You

First, make sure to thank the client for thinking of you when they had their unusual request. This helps to soften the blow a bit and let them know that you appreciate their business. It maintains the positive air in the atmosphere even if you are about to politely decline their request.

Explain That You Don’t Specialize In That Area

Next, explain to the client that you don’t specialize in that area of car customization. Thank them again for coming to you, but let them know that you would recommend they find someone who does specialize in that area to get the results they’re looking for.

Offer Suggestions For Other Services

If the client is insistent on working with you, try to offer some other services that you do specialize in. This shows that you’re still trying to be helpful and work with them, even if their original request isn’t possible.

End On A Positive Note

Finally, make sure to end the conversation on a positive note. Thank the client again for their business and let them know that you’re always happy to help with any other needs they might have in the future.

Weird requests from clients are just a part of doing business for car customization specialists. By following these tips, you’ll be able to turn down requests politely and maintain a positive relationship with your clients.